Small Business Roundtable
Date and Time
Wednesday Mar 6, 2013
11:30 AM - 1:00 PM EST
11:30 a.m.-1 p.m., Wednesday, March 6
Location
Chamber office | 104 S. Estes Drive, Chapel Hill
Fees/Admission
Free for Chamber members, but registration is required. To register, click on the "Register Online" button to the top left or email Chela at ctu@carolinachamber.org.
Description
If You Want to Boost Your Business, Be Serious About Service.
Many business owners spend loads of time, energy and money working to bring in new customers; and then miss or ignore customers who slip out the door and never come back for more. Customers who were ready to buy, now headed down the road in search of a better customer experience, while posting ready-to-go-viral details of the bad one they just had.
The above situation is loaded with wasted resources and frustration for many; yet it presents a golden opportunity for businesses that are Serious About Service.
What if these defecting customers come to you in search of a "better customer experience"?
- Will they get it?
- What can you do to make sure?
Jan will share her special formula for delivering solid, consistent service; plus keys for successful implementation. Participants will leave with a collection of tools and strategies, many of which can be implemented for little to no investment.
If you plan to attend, Jan asks that between now and then, you pay closer than normal attention to the service you receive . What's good about it? What's not? Please bring your observations to the session on March 6.
About the Presenter - Jan Bolick, is a teacher, coach and the owner of Business Class Inc. Early life experiences taught her the basics of good service. Then, as manager of a small regional company that morphed nationwide, she found herself enrolled in an advanced program at The School of Hard Knocks. There she developed a deep respect for the impact and challenges of service and a passion for helping others learn the "Knocks" in a kinder, gentler way.
Programs and Networks
Critical Issues Series
Quarterly Policy Forums
Critical Issues
This series of quarterly forums connects Chamber members with influential guest speakers who address timely topics for Greater Chapel Hill-Carrboro and share critical insights related to the economy; economic, workforce, and community development; local elections; and policy and legislative matters that matter to the local business community.
Chapel Hill Young Professionals
Under 40 Monthly Networking
CHYP
CHYP pronounced "chip" is a group of fun professionals under 40 that meets the first Tuesday of each month for networking, professional development and community service.
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Ribbon Cuttings
Celebrations of New Business Openings, Anniversaries, and Milestones.
Ribbon Cuttings
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Annual Signature Events
Friday, February 9, 2024
Come celebrate the successes of our business community from 2023 and get a preview of the exciting developments for 2024. This annual gathering of business and community leaders is a wonderful way to connect and get inspired for the future.
Friday, June 21, 2024
Thursday, May 23, 2024
The Hendrick Golf Classic is an annual fundraiser to support the economic and community development work of the Chamber.