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Small Business Roundtable

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Name: Small Business Roundtable
Date: March 6, 2013
Time: 11:30 AM - 1:00 PM
Registration: Register Online
Event Description:

          If You Want to Boost Your Business, Be Serious About Service.
 
Many business owners spend loads of time, energy and money working to bring in new customers; and then miss or ignore customers who slip out the door and never come back for more.  Customers who were ready to buy, now headed down the road in search of a better customer experience, while posting ready-to-go-viral details of the bad one they just had.
 
The above situation is loaded with wasted resources and frustration for many; yet it presents a golden opportunity for businesses that are Serious About Service.
  
   
What if these defecting customers come to you in search of a "better customer experience"? 

  • Will they get it?  
  • What can you do to make sure?

 
Jan will share her special formula for delivering solid, consistent service; plus keys for successful implementation.  Participants will leave with a collection of tools and strategies, many of which can be implemented for little to no investment. 
 
If you plan to attend, Jan asks that between now and then, you pay closer than normal attention to the service you receive . What's good about it?  What's not?    Please bring your observations to the session on March 6.
 
About the Presenter - Jan Bolick, is a teacher, coach and the owner of Business Class Inc.   Early life experiences taught her the basics of good service. Then, as manager of a small regional company that morphed nationwide, she found herself enrolled in an advanced program at The School of Hard Knocks.  There she developed a deep respect for the impact and challenges of service and a passion for helping others learn the "Knocks" in a kinder, gentler way.
      

Location:
Chamber office | 104 S. Estes Drive, Chapel Hill
Date/Time Information:
11:30 a.m.-1 p.m., Wednesday, March 6
Fees/Admission:
Free for Chamber members, but registration is required. To register, click on the "Register Online" button to the top left or email Chela at ctu@carolinachamber.org.
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