Small Business Roundtable
Date and Time
Wednesday Oct 5, 2011
11:30 AM - 1:00 PM EDT
11:30 a.m.-1 p.m., Wednesday, Oct. 5
Location
Chamber office | 104 S. Estes Drive, Chapel Hill
Fees/Admission
Free for Chamber members. Registration required. To register, contact Laura Morrison at 919.357.9989 or lmorrison@carolinachamber.org.
Description
The Loyalty Effect: Listen to Your Customers to Beat Your Competitors
It is a well-known rule that satisfied customers produce more profits, lower the cost of business development, and are more immune to competitive offers. But how do you know if your customers are truly loyal, and not merely satisfied or complacent? Do you know are you doing relative to your competitors and relative to your customer's expectations?
Take-aways - what you learn
Learn the best practices for measuring customer satisfaction and loyalty. Understand how to apply the same techniques in your business that big brands like Fidelity and Royal Caribbean use. Knows the pros and cons of qualitative vs. quantitative methods. Hear case studies of successful customer loyalty programs. Get excited about improving your results in 2011!
Presenter: Jim Jubelirer
Jim is the owner of ActionCOACH Business Coaching, helping business owners improve their performance and personal satisfaction. He combines the best practices in leadership, business development and personal growth to get massive results with his clients. Jim is nationally-recognized expert in customer decision-making, having spent 16 years with leading market research companies. He is affiliated with Delta Leadership, which runs the Duke Leadership Program at the Fuqua School of Business; is a coach for the UNC Launch the Venture program; and is active as an angel investor with RTP Capital. Jim is eager to provide practical, realistic solutions that help people have Their Best Year Ever.
Programs and Networks
Policy on Tap Series
Policy conversations over beer and appetizers at Bru's Public House
Advocacy
This series of quarterly forums connects Chamber members with influential guest speakers who address timely topics for Greater Chapel Hill-Carrboro and share critical insights related to the economy; economic, workforce, and community development; local elections; and policy and legislative matters that matter to the local business community.
Chapel Hill Young Professionals
Under 40 Monthly Networking
CHYP
CHYP pronounced "chip" is a group of fun professionals under 40 that meets the first Tuesday of each month for networking, professional development and community service.
Women's Networking
Quarterly Socials & Luncheons
Women's Events
Our Chamber's strong group of professional women gather quarterly for networking and learning opportunities. Sponsored by The Women of State Farm.
Ribbon Cuttings
Celebrations of New Business Openings, Anniversaries, and Milestones.
Ribbon Cuttings
Celebrations and acknowledgement of special milestones for new and existing Chamber member businesses. Email Hayley Loftus at hloftus@carolinachamber.org to schedule your ribbon cutting.
Annual Signature Events
Thursday, February 26, 2026
Come celebrate the successes of our business community from 2025 and get a preview of the exciting developments for 2026. This annual gathering of business and community leaders is a wonderful way to connect and get inspired for the future.
Thursday, June 4, 2026